Shipping & Returns
The products shall be dispatched via a courier company (ACS) or Transportation Company ή Μεταφορικής Εταιρίας depending on the product category. Bulky products like Rugs & amp; Carpets will be sent with a transport company and will be delivered on the sidewalk
For purchases under €69
Nationwide (Greece)ηcharge amounts to 5€. For Carpets & amp; Mowuettes there will be an additional charge of € 10 per piece
For purchases over 69 € the shipping cost is free!
In the rare case that the customer is in an inaccessible area, he should contact the company (email@example.com , 2616 007862) to specify the exact amount of the extra charge (usually ranging from 4 to 15 euros) that he has to pay to the carrier at the time of delivery.
For more information or clarifications on how to order and ship, please contact us at firstname.lastname@example.org or call 2616007862
The dispatch shall be made immediately after confirming your order and the delivery to the customer shall take place within a period of 1-3 working days. * For products specially designed for you such as: Rollers, Blinds & amp;Moquettes, delivery time ranges from 5-9 working days *
(*) The dispatch periods may vary due to unforeseen factors such as: non-immediate product availability, special processing, strikes, transport company delays, holidays, non-working days, etc.
You reserve the right to return all or part of the order within 14 calendar days from the date when you received it.
In order to make a return, you must firstly contact us (via email or phone) so that we can start the return process.
n the cases where products of poor and defective quality were sold by demonstrable fault ofKoulisHome or due to an error in receiving the order, in invoicing, hipment, etc., we shall then assume full responsibility for the replacement, return costs, as well as the costs for re-dispatch.
In the cases of incorrect product or design choice, the customer shall be charged with the return and re-dispatch costs.
ΤThe dispatch and return costs shall also be borne by the customer in the case where the right of withdrawal is exercised. The products returned must be in the condition that they were received, complete and without wear & tear and their packaging must be the packaging that normally accompanies the product and in an excellent condition, which must necessarily be accompanied by the relevant declaration of withdrawal together with all the documents that accompanied the product (e.g. retail sales receipt). The return shall only be accepted after the company’s approval.
RETURNS without previously notifying the store (email@example.com, 2616007862), SHALL NOT BE ACCEPTED.
The return process shall only be performed by the same courier with whom the product was dispatched for the first time; alternatively it shall not be accepted.
The Company shall do its best to replace the product that you returned where it is deemed to be defective or the wrong product code was dispatched. For your best possible service, we suggest, that you inform us within 2 working days from the date of receipt by either telephone or e-mail about the desire to replace it. In the case where replacement is not possible due to unavailability of the requested product, we shall contact you offering you alternatives.
The products being returned shall be exclusively sent to the following address:
KoulisHome - 87 N.R. Patras - Athens, P.C. 26442, Patras
CANCELLATION OF ORDER – RIGHT OF WITHDRAWAL
It is possible to cancel your order in the following cases:
Prior to the product’s dispatch – Cancellation shall be possible by sending an e-mail to firstname.lastname@example.org or via telephone contact on 2616007862, Monday to Saturday (09.00-14.00) & Tuesday, Thursday, Friday (18:00 - 21:00)